M&E Data Analyst and Customer Success Manager

In this role, you will work directly with clients and be responsible for ensuring the success of their M&E programs. It is a client-facing position.

Job Responsibilities

• Convert physical documents into digital format for client use
• Design and customize client portals based on specific requirements
• Collect and integrate the client's historical data during the setup process
• Test and validate the user-friendliness of new features
• Notify developers or project managers about any potential issues
• Manage and resolve client queries through the online ticketing portal

Qualifications and Experience

• A relevant qualification is mandatory
• Technologically adept, preferably pursuing a Data-related qualification
• Proficient in Mathematics
• Prior experience in a tech-oriented work environment is advantageous
• Familiar with Google Suites and CRM project management software
• Experience in online data capturing

Personal Attributes

• Able to make informed decisions
• Possess business and financial knowledge
• Capable of handling pressure and thriving in fast-paced settings
• Agile and quick-witted
• Ability to quickly understand and adapt to new concepts

Additional Information

• This is a remote position
• Minimal supervision will be provided, promoting autonomy and independent problem-solving skills.

How to apply 

Click here for more information: https://thesocialcollective.co/