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M&E Data Analyst and Customer Success Manager

Passionate about data analysis and customer success? We're hiring for a Data Analyst and Customer Success Manager!

Deadline date
18 May 2023, 12:00
Start date
22 May 2023
Contact name
Contact email address

In this role, you will work directly with clients and be responsible for ensuring the success of their M&E programs. It is a client-facing position.

Job Responsibilities

  • Convert physical documents into digital format for client use
  • Design and customize client portals based on specific requirements
  • Collect and integrate the client's historical data during the setup process
  • Test and validate the user-friendliness of new features
  • Notify developers or project managers about any potential issues
  • Manage and resolve client queries through the online ticketing portal

Qualifications and Experience

  • A relevant qualification is mandatory
  • Technologically adept, preferably pursuing a Data-related qualification
  • Proficient in Mathematics
  • Prior experience in a tech-oriented work environment is advantageous
  • Familiar with Google Suites and CRM project management software
  • Experience in online data capturing

Personal Attributes

  • Able to make informed decisions
  • Possess business and financial knowledge
  • Capable of handling pressure and thriving in fast-paced settings
  • Agile and quick-witted
  • Ability to quickly understand and adapt to new concepts

Additional Information

  • This is a remote position
  • Minimal supervision will be provided, promoting autonomy and independent problem-solving skills.

How to apply 

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